Talking to ERP users, we often hear that the scope of the ERP implementations is usually limited to basic processes and functionality which is on par with the previous system, but the follow-up, constant monitoring, and improvement is missing. This leaves ample space to utilize further functionality, streamline processes and so on to provide real value to the organization. Also, the whole business intelligence/reporting aspect falls behind and many ERP users lack the capability and/or are not fully aware of the possibilities provided by the system to analyze their data.
We found that, by only talking to users and reviewing their daily work, we can recommend small process changes that may result in immediate improvement. On a longer term, we can help implement standard functions, features and modules that are available in the system and add real business value to the company.