Microsoft Dynamics 365 represents the new world of cloud ERP and as such, it opens a new world of what is possible with using an ERP solution.
Dynamics offers the full functionality of the on-premise Dynamics AX 2012 R3 solution as Dynamics 365 Operations Plan and the full Dynamics CRM suite as Customer Engagement Plan as one package. All this with a web browser user interface and fully running on Microsoft Azure cloud. Finance and Operations and Customer Engagement (CRM) are integrated with powerful Microsoft technology. Sales staff can use Dynamics CRM features as they like it with the relevant data passed to Dynamics 365 for Finance and Operations.

Dynamics 365 opens up brand new capabilities because it works on any mobile device natively plus it is extremely easy to create a mobile app to access any data stored in Dynamics 365 and interact with it.

Diagrams and charts are now built into the operational software, so data analysis is not an afterthought; business users have all the relevant information at their fingertips and able to act on it day by day, enabling the transformation to a real data-driven business culture.
Integration is much easier in this framework with many of the services offered out of the box by Microsoft; thus leveraging external data and connecting your system to your partners’ system has never been easier.

It also blurs the line between traditional ERP and CRM systems. It is one organization after all, and ERP and CRM simply address slightly different requirement by “operational” and “sales” staff. We have always found this distinction unfortunate with all the technical implications – having separate system and all the integration difficulties that come with it. Dynamics 365 provides you the option to handle both ERP and CRM capabilities in one system. Alas, an integrated implementation approach is needed. This is what we can provide.

A stable, scalable platform, rich functionality, and easy integration options are nice, but they matter only if it enables you to run your processes smoothly and to provide the necessary information to make sound business decisions. It is a set of tools where it is up to you and your consultant to pick the best tools for the job and to use it in the best possible way. If you select the right tool and use them the right way, you will be successful. Pick even the highest quality tool, if it is not for the job, or if you can not use it, the job will not be done properly. In other words, the way how you implement an ERP/CRM system makes a big difference – it can make or break your business.

We, at BIZTUP, take this “toolbox approach” very seriously; our team has decades of experience in advising you how to leverage the possibilities of Microsoft Dynamics the best possible way. We concentrate on the people and on the business processes and find the best ways to accommodate to these processes by finding the best features in Microsoft Dynamics.